The visit to the dealership on March 6th was a great experience, the rest of the experiences I had leading up to this visit were less than ideal. I purchased a used 2016 Chevy Tahoe in September 2019 from Taylor's AutoMax. Two weeks after I purchased the vehicle I discovered that the factory installed DVD player was not working. I communicated that to the salesman I worked with, he advised that I call the service department. I live 90 miles one way from the dealership, so I was not able to get in to the service department right away. At the end of October 2019, I was able to get my vehicle into the service department to diagnose that it needed a whole new DVD player. At that time the service department ordered a new DVD player. I did not hear from the dealership until the end of November 2019 that the new DVD player was in. Once again I could not get my vehicle in for service right away. On December 13th, I brought my vehicle in to have the DVD player replaced and have the oil changed. About 2 hours after dropping it off, the service department called and said that the DVD player they had would not work in my vehicle because it had a different plug in. They removed the old DVD player so that they could send it to the factory to make sure they received the correct unit next time. At this point I was told I would be contacted by the dealership when the new DVD player was available. After December 13th I did not hear from the dealership until February 27, 2020 when I called to find out what was going on with my DVD player. At this time, no one in the service department could find record that I was having these issues with my vehicle. After 20 minutes of being on hold they finally found the work order. At that point I was told that a new DVD player could not be "ordered" until I had set up an appointment to have it replaced. On this date I made an appointment to have the unit replaced on March 6th. I was contacted on February 28th to tell me that the new DVD player was already at the dealership. Also on this phone call, I was accused of not showing up for prior appointments that had been made, therefore causing the parts department to have to pay freight to ship the DVD player back after 10 days. There were never any appointments made between December 13th and March 6th. There was a gal in the service department named Jody or Jodi that was super helpful when I called in on February 27th! She seemed like the most competent person in the whole department! After this long experience I know I will not be bringing in my vehicle for any future repairs. I work at an agricultural equipment dealership and I know if we were to ever treat the customers like I was treated there would be consequences.